Refunds and Credits:

We will refund or credit the value of the items and any taxes you were charged. Shipping charges are nonrefundable. To receive a refund, the original packing invoice must accompany your return.

Exchanges:

Our Customer Service team will be happy to assist you with exchanges or replacements. If you have received damaged or defective merchandise or mis-sent items, please call Customer Service at: 800-932-8227 or 608-462-8227 to arrange an exchange.

For exchange of mis-sent orders or damaged and defective merchandise, we will send you a replacement with no additional shipping charges upon receiving the returned item with a copy of the original invoice.

Returns to our Processing Center:
Please follow the steps below to complete your return

1. Provide a copy of your receipt
2. Include a note with your name, a physical return address, daytime phone number, what you are returning and state whether it is being returned for a refund or exchange, and what you would like to have happen.
3. Please ship the package with a carrier that can provide tracking and insurance. We cannot replace packages lost during return shipment. Packages must be returned prepaid -- we do not accept C.O.D. deliveries.

Please send all returns to:

Attention: On-line Returns

Tailor Made Products, Inc.